1. Nature of the work
- This is coaching: reflection, questions, and practical suggestions.
- It is not medical, psychological, legal, or financial advice and is not a substitute for therapy or professional services.
- You are responsible for your own decisions and actions.
2. Programs and scope
- The exact program you are enrolling in (duration, call cadence, price, any guarantee) is described in the email or page you received and takes priority over these general terms if there is a conflict.
- Sessions may be held by Zoom, phone, or in person.
3. Fees, payments, and refunds
- All fees are payable in advance, either in full or via the agreed payment plan.
- Payment plans are a convenience; they are not a “pay as you go” subscription and represent the full program fee.
- Except where a written guarantee for a specific offer says otherwise, all sales are final and fees are non-refundable.
- If a payment fails, you agree to update payment details within 7 days; otherwise, sessions may be paused or the engagement ended.
4. Scheduling, lateness, and cancellations
- Sessions are booked via my calendar link or directly with me.
- If you need to reschedule, please give at least 24 hours’ notice.
- If you arrive 1–10 minutes late, we can use it as something to look at together.
- If you are more than 10 minutes late without communication, or 30 minutes late even with communication, I may leave the call and consider the session canceled. For fee-based sessions, that is without reschedule or refund.
- If I am the one running late, I add the time back where I can.
- If I take more than 10 minutes, or miss a session, I reschedule it or extend it at no charge to you.
5. Communication between sessions
- Some programs include messaging / async support.
- You are welcome to message me between sessions. I tend to batch replies once per business day (Mon–Thu).
- If you would rather control how long our texts are kept, we can message over Signal with disappearing messages. For coaching, I aim to match your timer or send shorter; other contexts can use whatever channel and retention fit.
- Topics that need more depth are brought into our next live session.
6. Confidentiality and recordings
- I treat what you share in coaching as confidential.
- I may discuss anonymized aspects of our work with my own coach/supervision to improve my practice.
- Sessions may be recorded and transcribed using AI tools so I can review and improve the work. If you prefer that I pause recording for part or all of a session, just say so.
7. Ending the engagement early
- You may end the engagement at any time. Fees already paid are non-refundable unless a specific program guarantee states otherwise.
- I may also end the engagement if I believe continuing is not in service of you or right for me; in that case I aim to co-create a fair reconciliation for any unused, pre-paid time.
8. Governing law
This agreement is governed by the laws of Texas.